Full refund
More than 48 hours before
100% refund with no penalties. Cancel with complete peace of mind at least 2 days before your tour.
Transparency and trust
Cancellation Policies
At CozuTours, your peace of mind is our priority. These are our clear and fair policies.
Free date change
24-48 hours before
Free date change. There is no refund, but you can reschedule your tour at no extra cost if you request it 24 hours in advance.
No refund
Less than 24 hours or No Show
No refunds and no changes. If you cancel late, arrive late or do not show up, we cannot process a refund.
Cancellations by the operator
Your safety is our highest priority
We reserve the right to cancel tours due to adverse weather, safety concerns or unforeseen circumstances.
Reschedule
A new date at no cost
Alternative tour
Another similar experience
Full refund
100% of your money
Weather and sea conditions
Your safety is our highest priority on every trip
Safety first
We operate under the official regulations of the port authority. We only sail when conditions are 100% safe.
Flexible operation
Tours may run under cloudy skies, light rain or moderate wind, always within our safety standards.
Natural variations
Sea conditions can vary. Discomfort from movement is natural and does not qualify for a refund.
Important to consider
- In severe weather or unsafe conditions, we will reschedule or cancel with timely notice.
- Consider how comfortable you are with movement before booking open-water activities.
- Open-water tours may experience more movement than protected waters.
Questions about our policies?
Our team is ready to help. Get in touch and we will answer every question so you can enjoy your experience with complete peace of mind.
Contact us